Privacy Policy

WanaStay Privacy Policy

1. Introduction

WanaStay Property Management (‘WanaStay’, ‘we’, ‘us’, or ‘our’) is a short-term rental property management company based in Wanaka, New Zealand. We are committed to protecting the privacy of our clients, guests, property owners, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). By engaging our services or using our website, you consent to the practices described in this policy.

2. Who We Are 

Wana Stay 2025 Limited
Otago, New Zealand
Website: www.wanastay.co.nz

For any privacy-related enquiries, please contact us on our website https://www.wanastay.co.nz/contact-us We aim to respond to all privacy requests within 20 working days, as required under the Privacy Act 2020.

3. Information We Collect

3.1 Property Owners and Clients

When you engage WanaStay to manage your property, we may collect:

  • Full name, postal address, and contact details (phone, email)
  • Bank account details for rental income payments
  • Property ownership documentation and details
  • Tax information (IRD number) where required
  • Insurance and compliance documentation
  • Communication records (emails, messages, call notes)

3.2 Guests

When guests book a property we manage, we may collect:

  • Full name and contact details
  • Government-issued ID (where required for verification)
  • Payment information (processed securely via third-party platforms)
  • Booking and stay details (dates, number of guests, special requests)
  • Guest reviews and feedback
  • IP address and device information when booking online

3.3 Website Visitors 

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring URLs
  • Cookie data (see Section 8 — Cookies)

4. How We Collect Information

We collect personal information:

  • Directly from you when you complete enquiry forms, sign management agreements, or communicate with us
  • Through booking platforms (e.g. Airbnb, Booking.com, Vrbo) via our property management software (HostAway)
  • Automatically through our website using cookies and analytics tools
  • From third parties such as booking platforms, payment processors, or identity verification services, where you have authorised this

5. How We Use Your Information

We use personal information for the following purposes:

  • Providing property management services to property owners
  • Processing and managing guest bookings and stays
  • Communicating with you about your property, booking, or enquiry
  • Processing payments and managing financial accounts
  • Meeting legal and regulatory obligations (e.g. tax reporting, health and safety compliance)
  • Sending marketing communications about our services (where you have opted in)
  • Improving our website, services, and operations
  • Resolving disputes, claims, or complaints
  • Complying with the Privacy Act 2020 and other applicable laws

We will not use your personal information for any purpose incompatible with the purpose for which it was collected, unless you have given consent or we are required to do so by law.

6. Disclosure of Your Information

We may share your personal information with:

  • Booking platforms (e.g. Airbnb, Booking.com, Vrbo) as required to facilitate bookings
  • Our property management software provider (HostAway)
  • Cleaning, maintenance, and trade service providers who require access to carry out services
  • Payment processors and banking institutions
  • Accountants, legal advisors, and other professional service providers
  • Government agencies or regulators where required by law
  • Law enforcement agencies where required or permitted by law

We do not sell your personal information to third parties. Where we share information with third-party service providers, we take reasonable steps to ensure those parties maintain appropriate confidentiality and privacy protections.

7. Overseas Disclosure

Some third-party platforms and software we use (including HostAway, Airbnb, and Booking.com) may store or process data on servers located outside New Zealand, including in the United States, the European Union, or other jurisdictions.

Where personal information is transferred overseas, we take reasonable steps to ensure the receiving party provides privacy protections comparable to those required under the New Zealand Privacy Act 2020. By using our services, you acknowledge that your information may be transferred internationally.

8. Cookies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and gather analytics data. Cookies help us understand how visitors use our site so we can improve it.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.

We do not use cookies to collect personally identifiable information without your knowledge.

9. Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure cloud-based storage with access controls
  • Encrypted communication channels
  • Limiting access to personal information to authorised staff and service providers
  • Regular review of our data security practices
  • No method of data transmission or storage is completely secure. We encourage you to take appropriate steps to protect your own information.

10. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

  • Booking and financial records are retained for at least 7 years for tax and legal compliance
  • Guest records are retained for a reasonable period following a stay to handle disputes or queries
  • Property owner records are retained for the duration of our management relationship and for a reasonable period afterwards
  • When personal information is no longer required, we will securely destroy or de-identify it.

11. Your Privacy Rights 

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any personal information that is inaccurate or incomplete
  • Ask us to stop using your personal information for direct marketing
  • Withdraw consent to the use of your personal information (where processing is based on consent)
  • Lodge a complaint with the New Zealand Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, please contact us at hello@wanastay.co.nz. We will respond within 20 working days.

12. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

On our website https://www.wanastay.co.nz/contact-us 

If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz

13. Direct Marketing

We may send you marketing communications about our services where you have opted in. You can opt out at any time by:

Clicking the unsubscribe link in any marketing email

We will not send marketing communications to anyone who has asked us not to.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the bottom of this webpage and, where appropriate, notify you directly. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us on our webpage:

Website: https://www.wanastay.co.nz/contact-us